Proof of ID

Before we can open your account, we need to confirm your identity.

Which documents you can use

We can only accept Government-issued documents with a photograph. These can be:

• valid passport - please ensure the full ID pages are displayed, including machine readable lines if applicable
• valid photo card driving licence - full or provisional
• National identity card

What else should it include

The document must be in English, or dual language with English, and include:

• photograph
• document number
• signature
• date and place of birth, including town or city
• sex
• expiry date

Help ensure your application isn't delayed

In addition to the above, ensure your document:

• is the original document and not a photocopy
• is the ID document detailed in your application
• shows the name and personal details in your application
• is valid / in date

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Providing Proof Of Address

Before we can open your account, we need to verify your address. To do this, we need a separate document.

If you’re uploading your documents on a computer, make sure you have a scanned version ready to upload. If you’re using your phone, you can take a photo of your document during the upload process.

Which documents you can use

Utility bill*, bank or mortgage statement

• utility bills include: electricity, broadband, cable / satellite TV, oil, gas and water
• it must be a bill, reminder or confirmation of payment from the utility / service provider

Mobile phone bills are not acceptable.

Bank / mortgage statements must:

• not be from the same entity you are applying for an account in
• not contain any sensitive data, such as debit / credit card numbers
• include at least 1 transaction within the statement period

*For United Arab Emirates residents, please see advice below.

UK Council Tax bill

This must be from within the last 12 months, or a local tax notification from within the last 4 months, such as:

• PAYE Coding notice
• HRMC Notification of Working Family Tax Credit
• HRMRC Notification of Children’s Tax Credit
• HRMC Notification of Disabled Persons Tax Credit

A valid tenancy agreement

This must be signed by both landlord / agency and tenant, and must show the full address of the property and tenancy period.

Drivers Licence or EEA National ID card (if not used for ID purposes)

• the drivers licence or ID card must show the full address including post code
• both sides of the drivers licence or ID card must be provided
• must be issued by countries within the European Economic Area (EEA) including Switzerland

Help ensure your application isn't delayed

Please ensure the document:

• is the original document, not a photocopy
• is in English, or dual language with English
• shows the initials, surname and address as detailed on your application. PO Box, C/O and HSBC Office addresses are not acceptable as residential addresses

How to submit E-bills 

E-bills are acceptable for proof of address, so long as you provide both the email and the PDF document from the supplier / bank. To do this, follow these steps:

Please note: a photograph of the utility bill or link to download the PDF is not acceptable.

Advice for United Arab Emirates residents

For residents of the United Arab Emirates, we accept green bills from the following companies:

• Dubai Electricity & Water Authority (DEWA)
• Sharjah Electricity & Water Authority (SEWA)
• Abu Dhabi Distribution Company (ADDC)
• Al Ain Distribution Company (AADC)
• Federal Electricity & Water Authority (FEWA)

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