Providing Proof Of Address
Before we can open your account, we need to verify your residential address. During your application, we will ask you to upload an acceptable proof of address document that matches the residential address you provide.
If you’re uploading your documents on a computer, make sure you have a scanned version ready to upload. If you’re using your phone, you can take a photo of your document during the upload process.
You can upload PNG, JPG, PDF and GIF files, with a maximum file size of 3MB. File names can only include a-z, A-Z, 0-9, and special characters such as _.@+!#[]()~.
Which documents you can use
Utility bill*, bank or mortgage statement
- utility bills include: electricity, broadband, cable / satellite TV, oil, gas and water
- it must be a bill, reminder or confirmation of payment from the utility / service provider
Mobile phone bills are not acceptable.
Bank / mortgage statements must:
- not be from the same entity you are applying for an account in
- not contain any sensitive data, such as debit / credit card numbers
- include at least 1 transaction within the statement period
UK Council Tax bill
This must be from within the last 12 months, or a local tax notification from within the last 4 months, such as:
- PAYE Coding notice
- HRMC Notification of Working Family Tax Credit
- HRMRC Notification of Children’s Tax Credit
- HRMC Notification of Disabled Persons Tax Credit
A valid tenancy agreement
This must be signed by both landlord / agency and tenant, and must show the full address of the property and tenancy period.
Drivers Licence or EEA National ID card (if not used for ID purposes)
- the drivers licence or ID card must show the full address including post code
- both sides of the drivers licence or ID card must be provided
- must be issued by countries within the European Economic Area (EEA) including Switzerland
Help ensure your application isn't delayed
Please ensure the document:
- is the original document, not a photocopy
- is in English, or dual language with English
- shows the initials, surname and address as detailed on your application. PO Box, C/O and HSBC Office addresses are not acceptable as residential addresses
How to submit E-bills
E-bills are acceptable for proof of address, so long as you provide both the email and the PDF document from the supplier / bank.
Please note: a photograph of the utility bill or link to download the PDF is not acceptable.
For residents of the United Arab Emirates, we accept green bills from the following companies:
- Dubai Electricity & Water Authority (DEWA)
- Sharjah Electricity & Water Authority (SEWA)
- Abu Dhabi Distribution Company (ADDC)
- Al Ain Distribution Company (AADC)
- Federal Electricity & Water Authority (FEWA)
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